How To Improve Your Customer Service On The Cheap

How To Improve Your Customer Service On The Cheap

When people think about ‘Customer Service’ they think department heads, call centers filled with staffers wearing headsets and of course big payrolls. Sure this does happen in big companies. But what about SMB businesses. How do small and midsize businesses offer up...

Your Customers Want A Solution To A Problem

Your Customers Want A Solution To A Problem

No matter what type of service you are providing you are always providing a solution. Gear all of your efforts towards solving a problem, not creating one. Having company goals is important. Financial targets. Great! But at the heart of it all you must be...

The Winners And Losers Of Job Estimating

The Winners And Losers Of Job Estimating

For the untrained job estimator quoting on a job can sometimes feel like rocket science. When it comes to costing, previous job experience can make the world of difference. Those reference points of things gone right and wrong on previous jobs, the lessons learned;...

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How To Improve Your Customer Service On The Cheap

How To Improve Your Customer Service On The Cheap

When people think about ‘Customer Service’ they think department heads, call centers filled with staffers wearing headsets and of course big payrolls. Sure this does happen in big companies. But what about SMB businesses. How do small and midsize businesses offer up...

read more
Your Customers Want A Solution To A Problem

Your Customers Want A Solution To A Problem

No matter what type of service you are providing you are always providing a solution. Gear all of your efforts towards solving a problem, not creating one. Having company goals is important. Financial targets. Great! But at the heart of it all you must be...

read more