I get a lot of my work done in the car ride to work. The rest of the day is just technical stuff. That’s the part where I get my hands a bit dirty. But Critical thinking time is critical. And thinking is critical. They say that a marathon runner will achieve greater...

The Home Service Providers / Mobile Service Industry just got a lot more crowded in 2020. If the beginning few months of 2021 are any indication of what’s to come I would venture to say that there is a new normal coming to your door.With all of these ‘new kids on the...

Most things can now be booked and ordered online. The Amazon-like / Uber experience is the new normal. The simple reason is because it’s Oh So Simple!. From Pizza delivery to home service providers, it’s all at your fingertips. And the winners are the ones how have...

How is this even possible? Increased Customer Service usually means more manpower, more attention to detail, more cash going out the door. How did the tables get turned in 2021? It was an interesting year to say the least. Some life lessons were learned. We learned a...