Whatever you’re doing to acquire new customers you need to experiment with different methods until you find what works. Whatever that might be in the end, it’s going to require some relentless effort, which is difficult to maintain unless you enact some Standard...

Repeat customers are qualified leads. They are yours to lose. Most small business owners don’t feel they have the time to keep up with past customers. Even getting a Christmas card delivered can be a chore that just never makes it to the peak of the priority pile.So...

Going out and doing estimates is one thing. But landing the job is all that really counts in the end. I talk a lot about asking the right questions of your customers. Questions Qualify. Plain and simple. It’s one of our guiding principles at Routezilla. When we at...

Sounds strange. Right? When it comes to customer service, there are still a great many business owners out there scrambling to show their smiley face to every new customer. They call them repeatedly to affirm they are happy with the service as it’s being delivered....