Far too many mobile service companies are fixated on the notion that people want good old fashioned customer service. While it’s true that they want customer service, they’re not so much seeking out the the type of service your grandparents dished out. They want speed. They want convenience. They want it now. Don’t send your customers through hurdles on your website. Don’t steer them to a ‘Get In Touch’ button that ultimately leads to you sending them an email. Forget about the outdated ‘Request a Call Back’ feature, or as I call it the ‘Snooze’ Button.
Consumers don’t get excited about ‘Call Backs’. A text message will do just fine. A Live Chat box on your site will also do the trick. Whatever you do, make it happen for them in an instant. The time you make them wait for you to give them a ‘Call Back’ they will move on to your competition.
Auto-response is fast and easy. Not only is this what the consumer wants. It also allows you to scale out your business, it frees up your schedule, and it locks in your potential customer before they have chance to go looking elsewhere.
Robert Ducharme is CEO of Routezilla, a one-of-a-kind Geography driven customer scheduling software that is designed for service companies who must visit customer locations and need to deliver top notch customer service. By asking the right questions of your customers Routezilla is able to offer fully automated customer service to your customers.
“The US on-demand home services sector currently stands at $600 billion. It has shown a steadfast growth during the pandemic and is projected to grow at a CAGR of 49% by 2021. Do you have the workflow methods in place to keep up.”
Routezilla Software Corp.