Whatever you’re doing to acquire new customers you need to experiment with different methods until you find what works. Whatever that might be in the end, it’s going to require some relentless effort, which is difficult to maintain unless you enact some Standard Operating Procedures (SOPs). The more automated methods you can use the better. You’ll find that you need to ‘poke’ your leads several times before they take notice.
SOPs don’t stop at the door of advertising. Once they’ve entered your space, landed on your site or walked through your front door, it’s now your job to keep them there. It’s time to close the deal. This is where more automation comes in. At the end of the day the easier you make things on your customer the more likely they will tell a positive story to their friends about you.
SOPs are at the heart of automation, which is something we’ve built into Routezilla’s scheduling system. SOPs give your customers a level of consistency that makes you reliable in their eyes. It makes you look professional and, at the end of the day, it lightens your work load tremendously.
Robert Ducharme is CEO of Routezilla, a one-of-a-kind Geography driven customer scheduling software that is designed for service companies who must visit customer locations and need to deliver top notch customer service. By asking the right questions of your customers Routezilla is able to offer fully automated customer service to your customers.
“The US on-demand home services sector currently stands at $600 billion. It has shown a steadfast growth during the pandemic and is projected to grow at a CAGR of 49% by 2021. Do you have the workflow methods in place to keep up.”
Routezilla Software Corp.
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