Why Bad Route Planning Will Destroy You
For the Mobile Service Company money is made at the job site. Not on the road. Time spent driving is time spent spending on gas money and lost revenue earning hours. There’s good news! Bad route planning is an easy fix. Bad route planning is not the fault of a terrible staff member. It’s the […]
Keep Bookings Simple For Your Customers And You Will Win The Day
Most things can now be booked and ordered online. The Amazon-like / Uber experience is the new normal. The simple reason is because it’s Oh So Simple!. From Pizza delivery to home service providers, it’s all at your fingertips. And the winners are the ones how have mastered the art of simplicity. When it comes […]
Don’t Over Think Customer Service
A great many business owners out there are still scrambling to show their smiley face to every new customer. They call them repeatedly to affirm they are happy with the service as it’s being delivered. Truth be told, phone calls waste not only your time as a business owner but they’re also a waste of […]
That One Important Thing Your Customers Expect Of You
Updating your customers by SMS, Email or some form of an App is not just a luxury or fancy trick. It has now become a major part of consumer expectation. Nowhere is this more true than in the Home Service Provider industry. When scheduling an appointment at a customer location it is important to be […]
How To Qualify Those Home Service Business Leads
Qualifying leads and converting them into paying customers boils down to asking the right questions. When we developed Routezilla we had more than just scheduling in mind. “How can we get more jobs for our mobile service providers” was always our top priority. This was the question we asked ourselves over and over again. The […]
Running A Business On Repeat Customers. The Key To Good Retention
Running a business on word of mouth advertising is great! Achieving that level of success comes with time, patience, and consistency. Yes, consistency. It’s like ordering your favorite Burger King combo. You know that no matter the time of day, what city you’re in, you’re going to get the same combo every single time. Consistency […]
Keep Your Customers Informed Every Step Of The Way
One of the key components to good customer retention is good customer correspondence from the moment they book your service til the very second it’s done. Keeping your customers informed on your estimated arrival time as well as completion time. Letting them know if there are any surprises that have arisen since your first contact. […]
Surviving 2021 As A Home Service Provider
46% of US consumers prefer to schedule appointments via email, an online platform, or a mobile app, while only 38% of home service SMEs are offering digital self-scheduling. Too many mobile service companies are still stuck on the idea that people want good old fashioned customer service. Statistics and trends tell a much different story. […]
Simplify Your Day With Simple Automation
Home service providers always seem to find themselves stretched too thin. Whether it’s a one man show or a small company with five to ten full time employees, someone is always taking on more of the day to day that he/she can handle. Sometimes that person is the business owner. Sometimes it’s the admin person. […]
Scheduling Software For Mobile Companies Vs Walk In Storefront
Location based scheduling software. What is it? Do you need it? What is the big difference from scheduling based on job location as opposed to everything else. Let’s take a shallow dive into it. The most important thing you need to factor in when it comes to whether or not you require a location based […]