Updating your customers by SMS, Email or some form of an App is not just a luxury or fancy trick. It has now become a major part of consumer expectation. Nowhere is this more true than in the Home Service Provider industry. When scheduling an appointment at a customer location it is important to be aware of the customer’s time. The customer wants an easy booking process. They want to be kept in the loop on any changes to the scheduled time, traffic delays, etc…
In the US 80% of customers say the experience a company provides is as important as its products and services. The experience should be summed up in a word; Easy.
Using a software solution, such as the one we developed at Routezilla, allows you to easily stay in touch with your customers, confirm their appointments, and even lets them book their own appointments via a simple option button on your website. While all this is going on you, the business owner, has not had to interfere at all in the process.
Robert Ducharme is CEO of Routezilla, a one-of-a-kind Geography driven customer scheduling software that is designed for service companies who must visit customer locations and need to deliver top notch customer service. By asking the right questions of your customers Routezilla is able to offer fully automated customer service to your customers.
“The US on-demand home services sector currently stands at $600 billion. It has shown a steadfast growth during the pandemic and is projected to grow at a CAGR of 49% by 2021. Do you have the workflow methods in place to keep up.”
Routezilla Software Corp.