One of the key components to good customer retention is good customer correspondence from the moment they book your service til the very second it’s done. Keeping your customers informed on your estimated arrival time as well as completion time. Letting them know if there are any surprises that have arisen since your first contact. Keeping them up to speed on things goes a long way.
Keeping customers informed doesn’t take extra manpower. It takes the right software solutions. Automated scheduling and booking software, such as with Routezilla, keeps customers up to speed every step of the way. And it costs you pennies for this type of automation.
Gone are the days when you needed extra time and manpower just to stay on top of such menial tasks as touching base with your valued customer.
Robert Ducharme is CEO of Routezilla, a one-of-a-kind Geography driven customer scheduling software that is designed for service companies who must visit customer locations and need to deliver top notch customer service. By asking the right questions of your customers Routezilla is able to offer fully automated customer service to your customers.
“The US on-demand home services sector currently stands at $600 billion. It has shown a steadfast growth during the pandemic and is projected to grow at a CAGR of 49% by 2021. Do you have the workflow methods in place to keep up.”
Routezilla Software Corp.