While GPS came in and changed the way we navigate our way around town it wasn’t enough to change the way we plan our day. Inefficient driving routes are a major contributor to income loss when it comes to Mobile Service Companies.
Maintaining efficient driving routes is about laying out your boundaries. It’s about limiting your customer’s access to you until it fits with your schedule. Showing them every available time slot on your calendar and then telling them to ‘Choose one’ will be the death of your day. This will crush your profits and you waste away your day driving all over town to get from one job to another.
Stack your appointments together by geography. Not by customer preference. Know when to say ‘No’. Remember, telling a customer that you cannot serve them on a certain day doesn’t make you look terrible or unorganized. It makes you look like you are in high demand.
Robert Ducharme is CEO of Routezilla, a one-of-a-kind Geography driven customer scheduling software that is designed for service companies who must visit customer locations and need to deliver top notch customer service. By asking the right questions of your customers Routezilla is able to offer fully automated customer service to your customers.
“The US on-demand home services sector currently stands at $600 billion. It has shown a steadfast growth during the pandemic and is projected to grow at a CAGR of 49% by 2021. Do you have the workflow methods in place to keep up.”
Routezilla Software Corp.