What Mobile Service Is. What It Is Not
Google the term ‘Mobile Service’ and it will surely lead you down several different pathways of useless information. It might even land you a new cell phone contract. Okay, failed attempts at humor aside, let’s cut right through all the clutter and get down to the newest kid on the block. Mobile Service encompasses everything […]
Don’t Waste Your Time. Let Your Competition Do That
And now for some Great News! Yes it’s true! Time wasters are killing off your competition one slow death at a time. Whatever you do, do not share this article with anyone. Mobile service operators waste enormous amounts of time and money attempting to schedule customer appointments efficiently and at a time & location of […]
Maintaining A High Level Of Customer Service Is Easy And Cheap
Although delivering on good Customer Service sounds simple, the path is filled with time-wasters. You can spend hours of extra time giving of yourself to that one customer who just might well be a happy customer. But at what cost. How many customers have you lost along the way as you babysit this one high […]
All Aboard! Technology Is Changing The Mobile Service Industry
Give in to technology. Let go of your old ways. If you’ve ever sat in a driver-less car you likely found your first trip to be a bit unnerving. Relinquishing control to another person is hard enough. Handing over the reins to a computer, or software platform, is a whole new ball of wax. Many […]
Attn Mobile Service Companies. Know Your Boundaries
If you’re running a mobile service company you need to know your boundaries. You can’t be everywhere at once. You can’t offer high level service when you’re stretched too thin. When defining your serviceable area be sure to take into account your scalability plan. How many staff and service techs does it take to service […]
Scheduling Your Day Around the ‘When’ and the ‘Where’
Scheduling the the ‘when’ is the easy part of appointment scheduling. It’s putting the ‘When’ the ‘Where’ and the ‘Who’ together that gets tricky. By ‘Who’ I am referring to staffing logistics. Most scheduling software platforms do not address this conundrum. For any business that goes mobile / visits customer locations, the ‘Where Factor’ is […]
Home Service Providers Need To Do This In 2021
Far too many mobile service companies are fixated on the notion that people want good old fashioned customer service. While it’s true that they want customer service, they’re not so much seeking out the the type of service your grandparents dished out. They want speed. They want convenience. They want it now. Don’t send your […]
How To Market During Covid
Marketing during Covid really became all about turning back the clock on good old fashioned customer service. Things that didn’t seem logistically possible, like hand delivering a sandwich to someone’s door, suddenly became possible. Funny how volume-oriented thinking can change all that. People’s business models were completely upended. Restaurants closing doors, opening up drive thru […]
Trends In The On-Demand Home Services Market
On-demand home service was not too long ago something that was viewed as a luxury expense. It is now the norm. People want everything at their fingertips and they want it right now. Whoever gets it to them the fastest and with the fewest boundaries wins the race for the almighty dollar. The US on-demand […]
Cashing In On Word Of Mouth Referrals
The greatest gift your customer can give you is to say nice things about you to their friends. It’s free of charge and it’s as honest as it gets. Achieving this free form of advertising is not so easy to control. It’s about you yourself being sincere and honest as well. Want them to talk […]