When people think about ‘Customer Service’ they think department heads, call centers filled with staffers wearing headsets and of course big payrolls. Sure this does happen in big companies. But what about SMB businesses. How do small and midsize businesses offer up the same level of customer service without digging themselves into a financial hole.
Most SMB companies choose to spend their cash resources on service techs while leaving the customer service side to the owner or secretary to handle. This almost always means someone is getting run off their feet. After all, there is still a company to be run. No one has time to tend to the tireless needs of customers.
What you might not realize is that good customer service doesn’t have to break the bank. Employing high level customer service methods really just comes down to getting high tech. There are software solutions that can manage your job bookings, staff scheduling, customer correspondence and even the annual Christmas Card you try to get out every year.
Customer service happens while you sleep. Good customer service is about keeping your customers informed. That’s about it.
Robert Ducharme is CEO of Routezilla, a one-of-a-kind Geography driven customer scheduling software that is designed for service companies who must visit customer locations and need to deliver top notch customer service. By asking the right questions of your customers Routezilla is able to offer fully automated customer service to your customers.
“The US on-demand home services sector currently stands at $600 billion. It has shown a steadfast growth during the pandemic and is projected to grow at a CAGR of 49% by 2021. Do you have the workflow methods in place to keep up.”
Routezilla Software Corp.