No matter what type of service you are providing you are always providing a solution. Gear all of your efforts towards solving a problem, not creating one. Having company goals is important. Financial targets. Great! But at the heart of it all you must be solutions-driven in order to succeed.
Give your customers that warm fuzzy feeling as you exit their domain once a job is completed. Leave them talking about you to their friends and neighbors. This past year saw more and more people plagued with new problems compounded upon other problems. In unsettled times like these it’s important to be aware of the gravity of your customer’s problems. You have the chance to be a savior to your customer.
Keep them informed on your progress, make the customer experience a good one, leave them feeling loyal to you. Leave them feeling that you were the answer to their prayers; the solution to their problem.
Robert Ducharme is CEO of Routezilla, a one-of-a-kind Geography driven customer scheduling software that is designed for service companies who must visit customer locations and need to deliver top notch customer service. By asking the right questions of your customers Routezilla is able to offer fully automated customer service to your customers.
“The US on-demand home services sector currently stands at $600 billion. It has shown a steadfast growth during the pandemic and is projected to grow at a CAGR of 49% by 2021. Do you have the workflow methods in place to keep up.”
Routezilla Software Corp.