Going out and doing estimates is one thing. But landing the job is all that really counts in the end. I talk a lot about asking the right questions of your customers. Questions Qualify. Plain and simple. It’s one of our guiding principles at Routezilla. When we at Routezilla set out to get qualified bookings for our customers we knew we could only achieve this by asking the right questions of the end user. For our mobile service providers that we cater to the big question always revolves around geography (previous and next job appointments).
If you’re doing this the traditional phone call way the questions might be more casual conversational and ultimately lead you to some conclusions. Does this customer want my service or my comparison quote. Can this potential customer even afford me or is he/she just prepping to low ball me. Questions will vary from company to company and industry to industry.
The point of all this is that questions yield answers. We learned this as far back as kindergarten. Find out as much as you can about who you’re dealing with before you take the time to provide an estimate. There may be a more qualified lead waiting for you just across the street.
Robert Ducharme is CEO of Routezilla, a one-of-a-kind Geography driven customer scheduling software that is designed for service companies who must visit customer locations and need to deliver top notch customer service. By asking the right questions of your customers Routezilla is able to offer fully automated customer service to your customers.
“The US on-demand home services sector currently stands at $600 billion. It has shown a steadfast growth during the pandemic and is projected to grow at a CAGR of 49% by 2021. Do you have the workflow methods in place to keep up.”
Routezilla Software Corp.
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