Sounds strange. Right? When it comes to customer service, there are still a great many business owners out there scrambling to show their smiley face to every new customer. They call them repeatedly to affirm they are happy with the service as it’s being delivered. Truth be told, phone calls waste not only your time as a business owner but they’re also a waste of your customer’s precious time.
How often do you get a courtesy call from your bank? They call at the wrong time every time. By the time they have explained the nature of the call you’re usually left thinking “hmmm… next time could you send me a text message instead”.
Good customer service nowadays is of the automated variety. A courtesy text or email is the perfect non-invasive technique which reminds your customer that you’re there. They can choose to respond or ignore. The beauty of it is that it’s automated. It’s not wasting your time either. And if the customer chooses to ignore you, you can just keep on auto-sending.
Robert Ducharme is CEO of Routezilla, a one-of-a-kind Geography driven customer scheduling software that is designed for service companies who must visit customer locations and need to deliver top notch customer service. By asking the right questions of your customers Routezilla is able to offer fully automated customer service to your customers.
“The US on-demand home services sector currently stands at $600 billion. It has shown a steadfast growth during the pandemic and is projected to grow at a CAGR of 49% by 2021. Do you have the workflow methods in place to keep up.”
Routezilla Software Corp.
Whatever you’re doing to acquire new customers you need to experiment with different methods until you find what works. Whatever that might be in the end, it’s going to require some relentless effort, which is difficult to maintain unless you enact some Standard...
Repeat customers are qualified leads. They are yours to lose. Most small business owners don’t feel they have the time to keep up with past customers. Even getting a Christmas card delivered can be a chore that just never makes it to the peak of the priority pile.So...
Going out and doing estimates is one thing. But landing the job is all that really counts in the end. I talk a lot about asking the right questions of your customers. Questions Qualify. Plain and simple. It’s one of our guiding principles at Routezilla. When we at...