How often do people phone you hoping to get your voicemail? Nothing speaks low tech or bad customer service like reaching someone’s voicemail. In my case I rarely remember to check my voicemail. I always tell people that if they want a prompt response please hit me up by text. I am more likely to see it and will respond in an instant. The great thing is that I can even send them an automated text response saying “Driving”, or “… on the phone. Will call you back asap”.
When someone visits your website and wants instant gratification, when they genuinely want to learn something about you, they want it now. After all, you are a service provider. Why make them wait for it? ‘Get in Touch’ buttons are antiquated. The new norm is the Live Chat window. The time that you make someone wait to hear back from you is time well spent comparing options. At least one of your competitors is going to respond to them before you do.
Don’t lose out on your ‘Live Leads’. Grab them while they’re hot. When they walk into your space, draw them in deeper and give them the info they’re looking for.
Robert Ducharme is CEO of Routezilla, a one-of-a-kind Geography driven customer scheduling software that is designed for service companies who must visit customer locations and need to deliver top notch customer service. By asking the right questions of your customers Routezilla is able to offer fully automated customer service to your customers.
“The US on-demand home services sector currently stands at $600 billion. It has shown a steadfast growth during the pandemic and is projected to grow at a CAGR of 49% by 2021. Do you have the workflow methods in place to keep up.”
Robert Ducharme,CEO
Routezilla Software Corp.