Maintaining A High Level Of Customer Service Is Easy And Cheap

Although delivering on good Customer Service sounds simple, the path is filled with time-wasters. You can spend hours of extra time giving of yourself to that one customer who just might well be a happy customer. But at what cost. How many customers have you lost along the way as you babysit this one high… Continue reading Maintaining A High Level Of Customer Service Is Easy And Cheap

All Aboard! Technology Is Changing The Mobile Service Industry

Give in to technology. Let go of your old ways. If you’ve ever sat in a driver-less car you likely found your first trip to be a bit unnerving. Relinquishing control to another person is hard enough. Handing over the reins to a computer, or software platform, is a whole new ball of wax. Many… Continue reading All Aboard! Technology Is Changing The Mobile Service Industry

Attn Mobile Service Companies. Know Your Boundaries

If you’re running a mobile service company you need to know your boundaries.  You can’t be everywhere at once. You can’t offer high level service when you’re stretched too thin. When defining your serviceable area be sure to take into account your scalability plan. How many staff and service techs does it take to service… Continue reading Attn Mobile Service Companies. Know Your Boundaries

Scheduling Your Day Around the ‘When’ and the ‘Where’

Scheduling the the ‘when’ is the easy part of appointment scheduling. It’s putting the ‘When’ the ‘Where’ and the ‘Who’ together that gets tricky. By ‘Who’ I am referring to staffing logistics. Most scheduling software platforms do not address this conundrum.  For any business that goes mobile / visits customer locations, the ‘Where Factor’ is… Continue reading Scheduling Your Day Around the ‘When’ and the ‘Where’

Home Service Providers Need To Do This In 2021

Far too many mobile service companies are fixated on the notion that people want good old fashioned customer service. While it’s true that they want customer service, they’re not so much seeking out the the type of service your grandparents dished out. They want speed. They want convenience. They want  it now. Don’t  send your… Continue reading Home Service Providers Need To Do This In 2021

How To Market During Covid

Marketing during Covid really became all about turning back the clock on good old fashioned customer service. Things that didn’t seem logistically possible, like hand delivering a sandwich to someone’s door, suddenly became possible. Funny how volume-oriented thinking can change all that. People’s business models were completely upended. Restaurants closing doors, opening up drive thru… Continue reading How To Market During Covid

Trends In The On-Demand Home Services Market

On-demand home service was not too long ago something that was viewed as a luxury expense. It is now the norm. People want everything at their fingertips and they want it right now. Whoever gets it to them the fastest and with the fewest boundaries wins the race for the almighty dollar. The US on-demand… Continue reading Trends In The On-Demand Home Services Market

Cashing In On Word Of Mouth Referrals

The greatest gift your customer can give you is to say nice things about you to their friends. It’s free of charge and it’s as honest as it gets. Achieving this free form of advertising is not so easy to control. It’s about you yourself being sincere and honest as well. Want them to talk… Continue reading Cashing In On Word Of Mouth Referrals

Digital Marketing Ideas For Home Service Providers

Digital marketing is something that applies to all forms of business. The question is where to focus your efforts. The old dogs of the Home Services Industry ran their yellow page ads, door flyers, newspaper inserts and so forth. The problem with all of the above is that it’s a sawed off shotgun approach to… Continue reading Digital Marketing Ideas For Home Service Providers

How To Survive A Downturn In Your Mobile Service Company

Have you taken the time to analyze and re-evaluate your business, your offerings, your SOPs and methodologies for getting the day today tasks done? If you’re offering remotely, curbside or to customer locations, are you taking advantage of the various softwares that are out there that can make your life easier? It’s stuff like this… Continue reading How To Survive A Downturn In Your Mobile Service Company